Reference

Terms That Govern Your bajibat Account

These terms set out what you agree to when you open and use a bajibat account. Access to our lobby and payment features depends on your local law and eligible regions — read this before you deposit via bKash, Nagad, or Rocket.

Account eligibility appliesLocal law governs accessbKash, Nagad, Rocket coveredSubject to eligible regions
bajibat Terms That Govern Your bajibat Account
TERMS CONTACT

Reach Us About These Terms

Team online

Live Chat

Open the chat widget from any page in your account dashboard. Our support team can clarify specific clauses, account restrictions, or wallet-related questions in real time.

Email Support

Send a detailed query to our support address from the email registered on your account. We use your registered email to verify identity before discussing account or terms matters.

Help Centre

The Help Centre covers common terms questions — wallet rules, account eligibility, withdrawal conditions, and what happens when a dispute is raised. Check there first for a quick answer.

HOW WE OPERATE

Account Security and Data Handling

Account Verification

We verify identity documents before processing your first withdrawal. This step protects your wallet — no funds leave your account until we confirm the account holder matches the registered details.

Data Retention

We keep your account data for as long as your account is active and for the period required by applicable law after closure. You can request a summary of what we hold by contacting support.

Cookie Use

Our site uses functional and analytics cookies. Functional cookies keep your session active; analytics cookies help us fix broken flows. You can manage cookie preferences from the settings link in the footer.

Requesting Changes

To update your registered mobile number, email, or wallet details, submit a request through live chat with your account ID ready. Changes to payment details require re-verification before the next withdrawal.

Common Questions About These Terms

Account opening is available to individuals who meet the minimum legal age in their jurisdiction and are located in an eligible region. Access depends on local law — we do not override regional restrictions.

No. Deposits must come from a wallet registered in your own name. Sending funds from a third-party bKash, Nagad, or Rocket account violates our terms and may result in account suspension.

Depending on the breach, we may suspend your account, withhold a pending withdrawal pending review, or close the account permanently. We will notify you by your registered email when action is taken.

Contact support via live chat or email from your registered address and request account closure. Any verified balance will be returned to the wallet used for your last deposit before the account is closed.

We post an updated version on this page and note the revision date at the top. Continuing to log in and use your account after that date means you accept the updated terms.

Start with live chat and provide your transaction reference number. If the issue is not resolved at that stage, email support with the full details and we will escalate to a formal review within our standard process.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.