Reference

Legal Terms That Cover Your Account at bajibat

Your use of bajibat depends on your local law and the eligible regions we serve. These terms set out your rights, our responsibilities, and how your account and data are handled — clearly, without small print buried in the back.

Jurisdiction-dependent accessAccount data protectionbKash, Nagad, Rocket coveredTransparent policy termsContact rights included
bajibat Legal Terms That Cover Your Account at bajibat
LEGAL CONTACT PATHS

How to Reach Us on Policy and Account Questions

If you have a question about these terms, want to request a copy of your account data, or need to raise a formal complaint, our support team handles policy queries directly. You can reach us through live chat from your account dashboard or by submitting a request through the help section. For data-related requests — access, correction, or deletion — use the account settings panel or contact support and we will process your request in line with these terms.

Live Chat Available from your account dashboard. Policy and account queries handled by the support team during posted hours. Keep your account ID ready.
Help Centre Submit a written request for data access, account closure, or a formal complaint. Responses sent to your registered contact address.
Account Settings Manage communication preferences, review your data, and submit a deletion request directly from the settings panel inside your account.
DATA AND ACCOUNT SECURITY

How We Handle Your Data and Account

bajibat takes a straightforward approach to data: we collect what is needed to run your account, process payments, and meet our obligations — nothing more. Your account details, transaction history, and session data are stored securely and are not shared with third parties outside of the payment processing required to complete bKash, Nagad, or Rocket transactions. You can request a full copy of your account data at any time through the help centre.

Data Retention

We keep account and transaction records for the period required by our operating obligations. After account closure, data is held for the retention period then deleted on request.

Cookies and Tracking

We use session cookies to keep you logged in and analytics cookies to improve the platform. You can adjust cookie preferences from the account settings panel.

Account Security

Your account is protected by password and OTP verification. Any login from an unrecognised device triggers an OTP to your registered mobile number before access is granted.

Data Requests

To access, correct, or delete your personal data, submit a request via support or the account settings panel. We will confirm receipt and act within a reasonable period.

Common Questions About Our Terms and Your Rights

These are the questions we hear most often about our legal terms, account eligibility, and data rights.

Account eligibility depends on your local law and the regions we serve. You must meet the minimum age requirement under your local law and confirm that no applicable restriction prevents you from using the platform.

After closure, we retain your account and transaction data for the period required by our obligations. Once that period ends, you can request full deletion via the help centre.

Submit a data access request through the help centre or directly from account settings. We will send the data to your registered contact address within a reasonable processing period.

Yes. All local wallet transactions — bKash, Nagad, Rocket — are governed by our payment terms. Records appear in your account wallet history and disputes must be raised within 72 hours.

We notify you before any change takes effect. If you do not accept the updated terms, close your account and request your outstanding balance before the effective date to avoid being bound.

Contact support via live chat or submit a written request through the help centre. We aim to resolve account-level complaints through direct support before any formal process is required.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.